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Please note that our legal merchant name, Retrophile, will appear on your credit card or PayPal statements.
A sales tax of 7% will be charged to orders shipped to any address in the state of Indiana. There is no sales tax on any orders shipped outside of Indiana.
FREE SHIPPING for all DOMESTIC orders, any size
At this time, we are only shipping our products to U.S. addresses.
NOTE: Depending on the particulars, your complete order may be shipped at different times and from different sources. We rely on multiple manufacturing partners to fulfill our orders based on their own specialties and expertise.
All of our products are print-on-demand and are factory-shipped to our customers. As such, our partners require time for production before they ship orders on our behalf. Order fulfillment times are based on product type, order size, current production circumstances and/or seasonal demand. We cannot provide exact production time frames, just reasonable estimates as follows:
POSTER PRINTS: Our posters are typically printed and shipped within 1 BUSINESS WEEK.
METAL DECOR: Our metal wall decor is typically manufactured and shipped within 3-4 BUSINESS WEEKS.
REFUND & RETURN POLICY:
OUR FORMAL POLICY:
If, for any reason, you are not completely satisfied with our product[s], we will accept a return request within 30 calendar days after its confirmed delivery and, if deemed appropriate, we will fully refund your purchase [not including the return shipping charges]. The merchandise must arrive back to us in its original pristine [resellable] condition before a refund can be considered and initiated.
OUR INFORMAL POLICY:
For any eCommerce business, exceptional customer service is the most important aspect of its operation. It is for us. As such, we generally prefer to resolve any transaction and fulfillment issues on a personal, case-by-case basis. The BOTTOM LINE: We will strive very hard to make it right for you if at all possible. Please SEND us a message outlining your own particular concerns. Also, remember to include your order number and the reason for your refund/return request. We will will attempt to arrive at a reasonable and mutual agreement between us.
Our store is hosted by Shopify, one of the leading eCommerce platforms in the industry. Every single page of a Shopify-hosted webstore is protected by SSL [Secure Socket Layer] encryption, not just the checkout pages alone. SSL is the standard level of encryption in use today. To verify if a webpage is being hosted on an SSL secured server, look for the "https" prefix and the padlock symbol in the URL address path at the top of your browser window.
We value and protect your privacy and do not share, sell or use your info for any reason other than to fulfill your order.